Terms and Conditions
Terms and Conditions
These terms and conditions (the “Terms and Conditions”) govern the use of Study Thiara (the “Site”). This Site is owned and named by Study Thiara. This Site is a tutoring service.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Study Thiara — Fees, Holidays, Missed Lessons and Cancellation
Monthly fees
Tuition fees are calculated across the academic year and spread into fixed monthly instalments. Payments are not based on the number of lessons held or attended in each individual month.
The monthly instalment remains the same during months containing planned half-term or holiday breaks. This fee arrangement does not require parents to pay for the remainder of the academic year after leaving in accordance with the notice policy below.
Half-term and holiday arrangements
Study Thiara does not close during every school half-term. Parents will be informed in advance of planned closures, and independent work will be provided for these holiday periods.
Missed lessons
If your child misses a scheduled lesson, no refund or deduction from monthly fees is offered. A replacement lesson may be arranged when a suitable slot becomes available, subject to availability. A replacement slot cannot be guaranteed.
Registration fee
The registration fee is normally non-refundable once registration has been completed, except where a refund is required by law.
Stopping tuition and Direct Debit
Please give at least two weeks’ written notice to info@studythiara.co.uk if you wish to stop tuition. This allows us to arrange your final lesson date and cancel future automatic payments.
To prevent the next monthly payment, we must receive your notice at least two weeks before the payment date. We will confirm your final lesson date and any final payment due.
Cancelling your Direct Debit with your bank does not itself notify Study Thiara that you wish to stop tuition. Please contact us directly as well.
Your statutory rights
These terms do not affect your statutory rights, including any applicable cancellation rights or rights where Study Thiara does not provide the agreed service.
Intellectual Property
All content published and made available on our Site is the Owned and named by Study Thiara and the Site’s creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up to date, accurate, and truthful, and you will update your personal information if it changes.
- We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods and Services
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:
- Educational worksheets and lessons; and
- Tutoring services.
We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.
The following services are available on our Site:
- Tuition.
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Subscriptions
Your subscription automatically renews, and you will be automatically billed until we receive notification that you want to cancel the subscription.
To cancel your subscription, please follow these steps:
- Visit https://www.studythiara.co.uk/
- Go to the Login section of the website.
- Enter your login details.
- Click on My Subscriptions.
- Cancel Subscription.
Payments
We accept the following payment methods on our Site:
We can accept debit/credit card payments from all major brands: Visa, Mastercard, American Express, Discover, Diners, CUP, JCB, and Maestro. Depending on your location, you can also pay via Apple Pay, Tap to Pay on iPhone, iDEAL, Pay Now by Klarna, Pix, Boleto, and Giropay.
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. We use a secured payment gateway for our website, and your transaction will be secure. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the European Union, you have the right to cancel your contract to purchase goods and services from us within 14 days without giving notice.
The cancellation period:
- Will end 14 days from the date of purchase when you purchased digital content that was not supplied on a tangible medium; or
- Will end 14 days from the date of purchase when you purchased a service.
To exercise your right to cancel, you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at info@studythiara.co.uk or by post at 12 Broomfield Gate, Slough, Berkshire, SL2 1HH, United Kingdom. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.
The right to cancel does not apply to:
- Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;
- Custom or personalized goods;
- Goods that will deteriorate or expire rapidly;
- Services that the customer has requested for the purpose of carrying out urgent repairs or maintenance;
- Newspapers, magazines, or periodicals, except for subscriptions to such publications; and
- Accommodation, transport of goods, vehicle rental services, catering, or services related to leisure activities, if the contract includes a specific date or period of performance.
Effects of Cancellation
If you requested that the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you communicated to us your decision to cancel this contract. We will reimburse you any amount you have paid above this proportionate payment.
If you provide express consent to the supply of digital content during the cancellation period and acknowledge that your right to cancel the contract is lost by the supply of digital content during the cancellation period, you will no longer have a right to cancel the contract.
We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may have.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability
Study Thiara Owner and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses, including legal fees, arising from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Study Thiara owner and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses, including legal fees, arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of England.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
You can also contact us through the feedback form available on our Site.
Cancellation Form
If you want to cancel your contract of sale with us, you may use this form and email or post it back to us at the address below.
To: Study Thiara
Email: info@studythiara.co.uk
I hereby give notice that I cancel my contract of sale of the following goods or services:
_____________________________________________________________________________
Ordered on: _______________________________________
Received on: _______________________________________
Customer name: _______________________________________
Customer address: _______________________________________
Signature (only required if you are returning a hardcopy of this form): _______________________________________
Date: _______________________________________